Frequently asked questions
How do I choose the right routine for my skin?
If you are unsure about your skin type or which products to combine, send us a message through our Contact page and we will help you.
Which payment methods do you accept?
The available payment methods are shown at checkout when you complete your order.
How long does delivery take?
Shipping times and costs are described in our Shipping policy and calculated at checkout.
Can I return a product?
Yes. See the conditions in our Refund policy. You also have a 14-day right of withdrawal under the law applicable to online purchases.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information.
How do I contact customer support?
By email at info@koriecosmetics.com or through our Contact page.